Our Products - Trimble Utilities Field Solutions - eRespond

Are you an electric, water, or wastewater utility needing an end-to-end solution for dealing with outages and incidents?

E-Respond From Trimble is your answer: Simplify Utilities Incident and Outage Management. Using eRepond, a utility can dynamically manage information about customer outages, dispatch crews & notify customers based on GIS network models.

Through a modular web based platform, Trimble eRespond™ software provides a comprehensive set of features designed to simplify the end-to-end process of outage and incident management in electric, water, and wastewater utilities.

This software supports a broad range of requirements for utilities, including:

  • Customer trouble call management
  • Emergency and planned outage management
  • Fault detection
  • Automatic grouping of calls using an inferencing engine
  • Workforce management
  • Dispatching including mobile, spatial, and regulatory reporting

Highly scalable, e-Respond provides a solution for utilities of all sizes, from community based utilities to expansive utilities with over 12 million meters.

In today's increasingly competitive market where stricter regulations are being imposed, Trimble eRespond will aid in the decrease in volume and duration of customer, environmental and system incidents and outages, providing a platform for improved regulatory reporting, efficiency and quality of service.

Check out the Trimble webinar on Utilities Field Service Data Collection.

CompassTools provides the equipment, software, training, rentals, extended warrantees and repair on all of Trimble's Utilities-oriented products.


Trimble eRespond empowers utilities to increase system reliability, improve efficiency and reduce the cost of day to day operations while continuously improving customer service in a measurable way.