We have become aware that a recent update to Windows 10 has caused connection issues with Windows Mobile Device Center and connection to Trimble devices. There is a work-around that Trimble has provided to its’ dealers. Trimble is working with Microsoft to restore compatibility in future updates.
The Windows 10 Creators Update (KB4015583) will not function with Windows Mobile device Center, so you can try to remove this specific update manually first.
An earlier case that was similar was solved (workaround) by this link information:
Here is the summary which worked for that other case:
Windows Mobile Device Center (WMDC) is allowed to install, but not fully run. Installing required manually enabling the .NET Framework 3.5 similar to as described at the following web page.
After install, you must right click on Start, and then click on Computer Management > Services & Applications > Services. Scroll down to right-click on “Windows Mobile-2003-based device connectivity” to select Properties > Log On. Switch to “Local System account” with checking “Allow service to interact with desktop” then click OK.
On the handheld, tap on Start > Settings > Connections > USB to PC icon, uncheck the “Enable Advanced Network Functionality” checkbox, tap OK, and then connect the cable.
WMDC never shows connected, but ActiveSync on the handheld does, and you can at least open File Explorer on your PC to “browse the contents of the remote device” for transferring files. I am not sure how much this limits RAPI functions.
These Services settings changes must be re-applied every time you Restart your PC.